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How mydigi888 Handles Your Personal Data

Your privacy matters to how we run this platform. This page explains what data we collect when you open an account, fund it via Touch 'n Go eWallet, Boost, or GrabPay, and use our services — and what rights you hold over that information.

Data collected at account leveleWallet transaction recordsCookie and device dataYour right to access and correctContact us to request changes
mydigi888 How mydigi888 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We flag logins from unrecognised devices and prompt re-verification before any funds move.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for the period required by Malaysian financial regulations. Closed accounts are archived, not immediately deleted.

Requesting Changes

To access, correct, or request deletion of your data, contact us via live chat or email with your account ID. We aim to respond to verified requests within a reasonable timeframe.

PRIVACY CONTACT

Reach Us About Your Data

Live Chat Start a live chat session directly from your account dashboard. Our support team can handle data access requests, correction queries, and account-level privacy concerns during operating hours.
Email Support Send your data request or privacy question to our support email. Include your registered account details so we can verify your identity before processing any changes or disclosures.
Account Settings Some data corrections — like updating your contact number or linked eWallet reference — can be made directly inside your account settings without contacting support first.

Common Questions About Your Privacy

We collect your name, contact number, email address, and the payment method you link — such as your Touch 'n Go eWallet or Boost account reference — along with device and session data when you log in.

We share data only with payment processors like GrabPay and DuitNow to complete transactions you request. We do not sell or share your data with advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account ID. We will verify your identity first, then provide the data we hold on your account within a reasonable timeframe.

Yes, subject to legal retention requirements under Malaysian law. Some transaction records must be kept for a set period regardless of account closure. Contact support to start a deletion request.

Closed account data is archived and retained for the period required by applicable Malaysian financial regulations. Once that period passes, data is removed from active systems.

Transaction references — such as your Boost or Touch 'n Go eWallet payment confirmations — are stored in your account history for verification and dispute resolution purposes only.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.